ACK !! HANG ON !!! It’s not what you think. Hang with me for a moment.
I’m not a huge fan of frozen meat. I’m not a huge fan of freezing many foods. Ice cream freezes really well and so does stock. Ice cubes are a perfect candidate for your freezer, either a top mounted rig or the fancy bottom freezer models. And I’m still not a fan of frozen meat. Mostly because living in the San Francisco Bay Area, I can get some world-class fresh meat on a daily basis with little or no effort. So, why should I bother with Omaha Steaks?
Because sometimes sending flowers to a friend doesn’t say it loud enough. But bacon wrapped pork chops? That right there says love.
Here begins our saga of, “That sonofabitch stole my meat!”
Thom isn’t feeling well these days and I’m too far away to bring him fresh meat. So, I figured I’d send of a load of Omaha’s best. Yes, I know. Once you get on their mailing list, it will never end. But Thom is worth the effort, this time.
It all seemed easy enough and it was to arrive on his doorstep on a Thursday. This Thursday arrived and the UPS driver knocked, counted to maybe 10 and left. Thom made it to the door only to see the guy driving off. There was no note and after making a quick survey, there was no package. He waited Friday for a redelivery, nothing.
I tracked the package and it’d been marked as delivered.
“That sonofabitch stole my meat! It is’t the principle of the thing, he stole my meat!” heaved Thom.
He decided he’d get Metro involved and have a talk with the local UPS manager guy on the coming Monday.
I called Omaha Steaks several times and they kindly resent the package via FedEx, no hesitation. Just so you know, usually when UPS marks a box as Delivered, it’s absolute hell attempting to get any satisfaction from either side. Not this time.
Omaha marked the package as stolen and all seemed back on track. Until last night, when Thom took out the trash and found a styrofoam cooler tucked deeply next to the trash can, out of the way, out of his sight. In a non-obvious area. The UPS guy had delivered it, just not left a note as to where it might have been.
Since most of you don’t really know me, one of my trips is that I like to keep things honest and let people know the scoop. This isn’t to say I tell all truths, especially when it’s detrimental. No, I called Omaha (for the forth time) to let them know that it wasn’t stolen and that since it was our error, they were welcome to charge my card for the 2nd delivery. And to let them know that while the UPS driver wasn’t a thief, he didn’t bother to leave a note.
The woman said, “No, that’s fine. They should have left a note, don’t expect an extra charge and thank you for letting us know.”
Aroo? Listen up, I made 4 calls to these people and not once was on hold for more than 8 seconds. Each time I needed to be forwarded to their Customer Care department and they had been completely briefed on my situation. I didn’t have to retell my story, ever. And again, this was all done promptly with NO grief whatsoever. I can think of no company I’ve ever called that is this well managed.
Thank you Omaha Steaks for taking care of business with a degree of professionalism rarely found on this planet.